Shipping and Return Policy
Shipping and order confirmation
When you’ve made your purchase successfully on our website , you will receive an email where you will receive the order number as well as the receipt of your payment. Before you place an order on our site, be sure to verify your address. We are unable to ship the order until the shipping process is completed. Orders may take 2 to three working days to process and then shipped. After the order is ready for shipping, it will send you a shipment confirmation via email, which includes the tracking number. This tracking number you will be able to easily locate the exact location of your order through our site.
If you’re not able to locate the place of your order , contact our customer support at any time to solve your issue in brief periods.
We charge a fee separate for each delivery. Shipping costs are based entirely from the mass of your parcel. Taxes are calculated based on shipping locations.
If you have received damaged or damaged product or of order that is not in consignment then we will deliver an additional package to the address you provided However, to facilitate this, we will charge the shipping fees. We’ll also give you with a new package free of cost of shipping, if you were not able to receive the package due to any reason. However, to qualify for this benefit you must have a valid reason, and be in compliance with our guidelines and terms.
We offer a simple return policy for customers. You can return your items and receive refunds returned on our site. The policy for refunds and returns for each item is clearly stated on the product’s webpage. After you have submitted a request for return the product via our website, we will arrange an individual courier to deliver the product from your place of residence. Quality control personnel from our department will inspect the item. Our quality control team will test the product, if product is found to be acceptable, we proceed to a refund procedure.
The process of refunding is expected to take between 2 and 3 days. You can locate your refund on your bank account, or your wallet where you placed an order for your items on our website.
Can I cancel my order?
Yes, you are able to make a cancellation of your purchase. You cannot cancel an order on its own on our site. To cancel the order you must send us with a request to cancel. After the shipping process is completed, you will not be in a position to cancel your order since one must be able to cancel the order before the process of shipping is completed.
We also have the option to terminate any order that is not confirmed with the client at any point.
How do I get my reimbursement for returned or cancelled products?
The refund amount is transferred back to the bank account from which the payment was made in the order process in the case of prepaid purchases within a few days. If you haven’t received the refund amount due to any reason , call our customer support service to resolve the issue promptly.